Privacy Policy Slot My — Our Commitment to Protecting Every Malaysian Player's Personal Data

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1. Introduction & Scope of This Privacy Policy

This Privacy Policy is issued by Slot My ("we", "the platform", or "Slot My"), operating under the domain slotmy.click. This document outlines our privacy practices — how we collect, use, disclose, store, and protect your personal data when you use the platform Slot My.

This policy applies to all users of the platform Slot My, including website visitors, registered members, and any individuals who interact with us through any communication channel. By using our services Slot My, you agree to the collection and use of information as described in this document.

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2. Types of Information We Collect

Slot My collect several categories of personal data depending on how you interact with our platform:

We not collect your bank account PIN, eWallet passwords, or full security details of any payment method. All financial transactions are processed directly by your payment provider (Touch 'n Go, DuitNow, GrabPay, FPX, etc.).

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3. How We Use Your Information

Slot My use your personal data only for legitimate purposes necessary to operate the platform. The following are the primary purposes for which your data is used:

• Service Provision: Creating and managing your account, processing deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and enabling access to all games on Slot My.
• Identity Verification (KYC): Verifying your identity before processing withdrawals that exceed a specified threshold, in compliance with anti-money laundering requirements.
• Security & Fraud Prevention: Detecting and investigating suspicious activity, multi-account usage, or system abuse.
• Service Communications: Sending important notifications related to your account, transactions, policy updates, and promotions you have consented to receive.
• Platform Improvements: Analysing usage patterns to improve design, performance, and the overall experience Slot My.
• Legal Compliance: Fulfilling legal obligations and reporting requirements to the relevant authorities when required.

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4. Information Sharing & Disclosure

Slot My do not sell, rent, or trade your personal data to any third party for marketing purposes. However, we may share your data in the following limited circumstances:

• Trusted Service Providers: Game software providers (such as Pragmatic Play, PG Soft) and payment processors that require limited access to your data in order to deliver their services to Slot My. All such parties are bound by strict confidentiality agreements.
• Legal Requirements: Where required by law, court order, or a lawful request from the relevant authorities, we may be obliged to disclose certain information.
• Fraud Prevention: In cases of suspected fraud, we may share relevant information with financial institutions or the relevant authorities to protect the interests of all parties.
• Business Transfers: In the event of a business merger or acquisition, user data may form part of the transferred assets, provided that an equivalent or stricter privacy policy is upheld.

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5. Data Security Measures

Slot My implements multiple layers of technical and organisational security controls to protect your personal data against unauthorised access, modification, disclosure, or destruction:

• 256-bit SSL/TLS Encryption: All communications between your browser and the Slot My fully encrypted using the latest industry-standard security protocols.
• Strict Access Controls: Personal data is accessible only to authorised personnel Slot My who require that access for their specific role, with a full audit log maintained for every instance of access.
• Two-Factor Authentication (2FA): Our internal systems are protected with multi-factor authentication to prevent unauthorised access, even in the event of a compromised password.
• Regular Security Scanning: Platform Slot My undergoes regular penetration testing and security audits conducted by independent experts.
• Secure Data Backup: Data is backed up regularly to secure, encrypted locations to ensure service continuity and recovery in the event of an incident.

While we take all reasonable steps to protect your data, please be aware that no security system is 100% impenetrable. We encourage you to take your own precautions as well.

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6. Use of Cookies

Website Slot My use cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the platform Slot My.

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7. Data Storage & Retention Period

Your personal data is stored on secure, encrypted servers. Slot My retain your data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law:

• Active Account Data: Retained for the duration your account is active, plus 5 years after account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysian accounting and financial legal requirements.
• Security Logs: Retained for 2 years for security incident investigation purposes if required.
• Cookie & Session Data: Session cookies expire automatically when you close your browser. Persistent cookies expire within the stated period (typically 30–365 days).

When data is no longer needed, Slot My will securely delete or anonymise that data using industry-standard methods.

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8. Your Rights as a User

As a user Slot My, you have certain rights regarding your personal data. We are committed to making it straightforward for you to exercise these rights:

To exercise any of the above rights, please contact our support team Slot My via Live Chat or email at support@slotmy.click. We will process your request within 30 calendar days.

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9. Account Security — Your Responsibility

While Slot My taking comprehensive measures to protect your data on the platform side, account security also requires your cooperation as a user. Here are the best practices we strongly recommend:

• Use a strong and unique password for your account Slot My yours — combine uppercase letters, lowercase letters, numbers, and symbols.
• Never share your password or account login details with anyone, including family members.
• Always log out of your account Slot My you when using a shared device or public computer.
• Enable two-factor authentication (2FA) if available in your account settings.
• Be cautious of emails or messages that appear to come from Slot My but asks for your password or sensitive information — we will never request your password via email.
• Notify us immediately if you suspect any unauthorised access to your account.

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10. Amendments to the Privacy Policy

Slot My may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The "Updated" date at the top of this document will be revised whenever changes are made.

For significant amendments that affect your privacy rights, we will provide notice via:

• In-platform notifications when you log in to Slot My.
• An email to the address registered to your account.
• A prominent notice on the homepage of our website.

Continued use of the platform Slot My after the effective date of any amendment will be considered your acceptance of the revised Privacy Policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.

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11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how Slot My handling your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: support@slotmy.click — please include "Privacy Enquiry" in your email subject line.
• Live Chat: Available 24/7 via the chat icon on the platform Slot My. Request to speak with our privacy team.

We are committed to responding to all privacy-related enquiries within 14 business days. For more complex requests such as data deletion or data transfer, the processing period is up to 30 calendar days.